Admin 2 - Leave & Accommodations

Description & Requirements

The Maximus Accommodations and Leaves Team (MALT) is the centralized point of contact for employees, HR Representative and Management inquiries regarding the accommodations and leave program.

As an Admin 2 Leave & Accommodation, you will be a critical member of our Human Resource team that supports Maximus US employees with their leave and accommodation needs pursuant to Company policies and state and federal regulations.

You will assist with administrative duties and will also be assisting employees by phone, fax, chat, ticketing system, and email, in a high-volume atmosphere.

Essential Duties and Responsibilities:

- Process incoming/outgoing faxes (upload received faxes to the appropriate leave or accommodation request).

- Respond to a high volume of Leave & Accomdations calls/emails and make inbound and outgoing calls as needed.

- Complete the Accommodation and Leave Return to Work tasks.

- Perform all data entry functions accurately.

- Understand broad knowledge of departmental and company practices to assist leadership.

- Type/generate documents.

- Maintain confidentiality and security of all information.

- Assist internal customers in problem resolution.

- Provide excellent customer service.

- Perform other clerical duties proficiently and professionally.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of related experience.

- Strong attention to detail

- Excellent customer service skills

- Strong oral and written communication skills

- Strong analytical and organizational skills

- Proficiency in Word, Excel, and Outlook

- Independent problem-solving skills

- Human resources or Call Center experience is a plus

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

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