Dedicated Client Service Partner - Miami, FL - Onsite

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*Theselected candidate will be expected to work at the clients site Monday to Friday - 8 hour days.



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*Client Address: City of Miami

RESPONSIBILITIES:


* Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.


* Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.


* Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.


* Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.


* Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.


* Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives


* Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.


* Maintain knowledge and expertise in all products, programs, services and enrollment activity.

Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.

QUALIFICATIONS:


* High School Diploma or GED required


* 3+ years professional experience in insurance, healthcare, managed care or related industry highly preferred


* Client facing experience preferred


* Ability to manage multiple priorities and deadlines independently and pro-actively


* Ability to negotiate, manage expectations and creatively problem-solve effective client solutions


* Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination


* Excellent presentation skills.

Previous success in delivering Customer and Client Communications


* Successful track record and/or possesses clear aptitude as a leader


* Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work


* Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables


* Previous account management / onsite service rep experience highly preferred


* Bilingual in Spanish (verbal and written) not required but would be a plus


* Candidate must meet travel requirements for this role

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

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