Maintenance Technician

We need a Maintenance Technician!  Our Maintenance Technicians are responsible for installation, maintenance, and repair for all broadcast systems, equipment, facilities and software applications.  We are looking for someone who is energetic and willing to work hard and grow with our company.  If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you!

Job Type: Full-time

Rate: $25-$30/hour 

Location: Westminster, MD

Primary Responsibilities Include:


* Perform support and maintenance on the BB/CATV plant


* Troubleshoot system outages and individual customer issues as needed


* Provide support to all service techs


* Maintain company vehicle and keep properly stocked with appropriate supplies and equipment


* Power supply maintenance and trouble shooting


* Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers


* Follow all safety rules and comply with company policies and specifications


* Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.


* Ensure that the installation follows company standards and customer requirements.


* Test and verify that the broadband services are functioning correctly.


* Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.


* Troubleshoot and diagnose connectivity issues and equipment malfunctions.


* Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.


* Replace or upgrade faulty components or equipment to ensure reliable service.


* Provide excellent customer service by addressing customer inquiries and resolving technical issues.


* Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.


* Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.


* Monitor network performance and address any issues promptly.


* Maintain accurate records of service calls, installations, repairs, and customer interactions.


* Update customer account information and service records as required.


* Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.


* Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.


* Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.


* Effectively troubleshoot and...