Field Operations Manager

Antietam Broadband is looking for a Field Operations Manager!  This person is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you!  

Job Type: Full-time

Rate: $90,000-$110,000/year

Location: Office in Hagerstown, MD

Primary Responsibilities Include:



* Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities.

Responsible for the development of managed personnel.


* Annual and routine capital and expense budgets development and management.

Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.


* Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.


* Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.


* Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.


* Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.


* Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.


* Generates and submits required regulatory reports/inquiries.


* Performs all other duties as assigned.

A Successful Headend Technician will have:


* Bachelor's Degree in engineering or related field with 2+ years of management experience or 5+ years working in telecommunication and technical operations.


* 2+ years of budget development and management


* Ability to communicate effectively both orally and in writing.


* Ability to create a proactive team environment and sustain employee morale.


* Strong, team oriented interpersonal skills.


* Strong business acumen with ability to develop and justify budgets.


* Ability to make data driven decisions in a timely manner while managing projects.


* Knowledge of staff development techniques and willingness to transparently share knowledge.

Be...