Director, Multifamily Program Management

DIRECTOR, MULTIFAMILY PROGRAM MANAGEMENT

Job Summary: The Director, Multifamily Program Management will oversee and lead the execution of strategic programs and projects aimed at enhancing operational efficiency, resident satisfaction, and overall business performance within our multifamily portfolio.

Location: Norfolk, Virginia, Corporate Office (On Site)

Key Responsibilities:

Program Leadership & Strategy



* Lead and manage the development, planning, and execution of strategic multifamily programs to improve operations, resident experience, and business outcomes.


* Work closely with senior leadership to define program goals and key performance indicators (KPIs)ensuring alignment with the company's strategic objectives.


* Provide thought leadership and contribute to the development of long-term strategies for programs growth and efficiency.

Cross-Functional Collaboration



* Collaborate with internal teams including operations, marketing, IT, finance, and HR to ensure successful program implementation and outcomes.


* Provide actionable recommendations to property management leadership and property teams to maximize portfolio performance


* Partner with external vendors and consultants, ensuring they are aligned with program goals and timelines.

Staying Current on Resident Program Industry Trends



* Continuously research and stay up to date on emerging trends and best practices in resident engagement, amenities, and technology solutions to enhance the overall resident experience.


* Analyze market shifts, competitor offerings, and new technologies to proactively introduce innovative programs and services that increase resident satisfaction, retention, and attract new tenants.


* Leverage industry insights to implement sustainable, efficient, and forward-thinking resident programs that align with the company's strategic goals and evolving market demands.

Project Management



* Oversee the execution of multiple resident program initiatives across the portfolio, ensuring timelines, budgets, and scope are managed effectively.


* Establish clear project milestones, regularly assess progress, and adjust plans as necessary to meet objectives.


* Track and report on program and project performance, ensuring that objectives are met, and any issues are proactively addressed.


* Regularly update senior leadership and stakeholders on program status, risks, and successes, offering insights and recommendations for program adjustments.


* Manage communication channels to ensure stakeholders at all levels are informed of key milestones and program outcomes.

Team Leadership & Development



* Lead, mentor, and develop the team, ensuring alignment on company goals and consistent delivery of program outcomes.


* Ensure appropriate resource allocation and set clear expectations for team members.


* Foster a collaborative and results-oriented team culture.

Process Improvement



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