Senior Application Administrator

Tricentis has expanded rapidly since its founding in 2007.

Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world.

We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.

As Senior Salesforce Administrator, you’ll play a vital role at Tricentis.

We are looking for a proactive, self-starter and out of the box thinker that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map.

Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy working with Sales, Sales Operations, Marketing as well as other stakeholder groups.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement to current platform as well as the next generation as we continue to grow and pivot to meet business needs.

Help identify gaps in processes and ways we continue to improve and automate our instance for Sales Cloud to not only drive our Go To Market and Lead to Cash initiatives but how we can operationalize manual processes and/or leverage cases.

The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce case queue and able to keep stakeholders up to date on open items and needs.

The ideal candidate will be comfortable with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

They will have worked in an Agile environment being able to deliver value through Kanban and/or Scrum methodologies.

Responsibilities


* Manage Salesforce board which is our intake process for all things Salesforce


* User access to Salesforce and other ancillary tools like Clari, DocuSign, GainSight, etc.


* Partner with team members for work that falls under our day to day workstream;  Salesforce configuration changes, sharing rules, approval processes, new/updates to fields or layouts


* Work with internal Stakeholders to bring processes to date, simplify, re-imagine and/or automate through enhancement requests and acceptance criteria


* Sandbox environment management – managing and/or assisting with refreshes of various sandboxes as needed


* Identify and gather requirements, focusing on the native/OOB capabilities as a best practice, scalable solutions with a focus on exceptional user experience


* Identify unused or underutilized platform features that can raise the bar for the business and platform


* Work with Sales Operatio...