Clinical Assistant-Orthotics & Prosthetics

Nemours is seeking a Clinical Assistant-Orthotics & Prosthetics for our Jacksonville FL location.

This is a limited clinical, administrative role.

The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department.

The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support.

Acts as a resource and cross covers if needed, specially working together with other staff in the Orthotics & Prosthetics department.

Essential Functions:

Deliver excellent customer service to the patients/families and other care providers.

Focusing on family centered care.

Act as a liaison between O&P services and other clinical divisions.

Keep parents, patients, and associates informed of care plan & schedule of services

Scheduling of patients through phone conversations, app messages and email.

Routinely check the TEs in Epic and route/respond messages appropriately.

Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.

Track and keep updated with divisional huddles.

Transports materials/products for patient care throughout the facility.
Job requirements:

High School Diploma

Experience in Healthcare and customer service

BLS certification from American Heart Association within three months of employment and continue to maintain as required.

3 to 6 months of job related experience required.

Custom Service/Patient care experience preferred.