Supply Chain - Intercompany Service Associate

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Key Responsibilities & Deliverables


* Monitor correctness of orders placed and provide exceptional customer service to internal and external partners;


* Communicate clearly to key stakeholders any changes in product availability or delivery timing;


* Decision making in line with relevant SOPs and procedures with support of Supervisor where needed;


* Take ownership of Transport planning in line with trade compliance requirements, associated documentation and exception handling, managing independently through capacity bottlenecks;


* Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, returns etc.) with Supervisor's support where needed;


* Assist in coordination of new product launches within business/ affiliate;  


* Build and maintain effective cross-functional relationships with Commercial Supply Chain / O2C;


* Coordinate with planners to monitor affiliate inventory levels and order due dates to identify changed requirements and priorities. 


* Monitor relevant reports and metrics;


* Identify and implement solutions and  process improvements that will save time/costs or increase customer satisfaction level;


* Act as an SME in own markets initiatives; 

Skills and requirements


* Understanding of Supply Chain concepts, tools and business processes including knowledge Manufacturing Operations, Planning, Logistics, EX/IM, SAP, Warehousing, understanding of Quality and Regulatory


* Customer  service  focus,  proven  record  of  success  in  resolving  conflicts  and  problem solving


* Effectively  collaborates  cross-functionally  (Commercial,  R&D,  Manufacturing,  Quality, Finance, Marketing, Sales), at the leadership and broader team level


* Excellent communicator; ability to influence broadly


* Proven learning agility


* Fluency in English is mandatory


* Knowledge of SAP - good to have

We offer:


* Career at one of the leading global animal heal...