Clinic Administration Assistant

Job Description

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families.

As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

   Under general supervision, follows established company policies and procedures and applies acquired job skills to:

 Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:


* Answering telephone & routing calls to the appropriate person


* Professionally greet all patients and guests.


* Maintain a professional environment at all times.

Monitors the reception and waiting areas.


* Distributing incoming mail.


* Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies  and procedures.


* Ensure all aspects of patient confidentiality are maintained at all times

 Scheduling and Registration - Responsibilities may include the following based on location and business need:


* Maintains accurate records of hospitalization, patient travel, etc.

to facilitate coordination of patient scheduling, ancillary testing, etc.
+ Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
+ Organizes travel for patients by contacting and providing requested medical records.
+ Coordinates with transient patient paperwork.
+ Coordinates transfer placements and confirmations along with Clinical Manager.
+ Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
+ Assist with medical appointment referrals and scheduling.
+ Assist with transportation coordination and referrals.



* Ensures data entry has been completed for Crown Web.

Related to ESRD 2728.

ESRD 2746 and PART.


* Monthly insurance card scanning

Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:


* Setting up and maintaining filing systems and basic databases as applicable.


* Completing forms and reports as required by the various company offices and outside vendors and agencies.


* Preparing purchase orders using the appropriate software application.


* Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.


* Maintaining inventory of the necessary office supplies


* Assists in auditi...