Service Manager-Internal

The Internal Service Manager oversees the day-to-day operations of the internal service department, ensuring efficiency, customer satisfaction, and profitability.

This role is responsible for coordinating repair and maintenance services, managing internal workflows, and leading a team to deliver top-quality service for customers and dealership inventory.

What you'll do:


* Take the lead in managing the internal service department, ensuring smooth operations and a high-performing team


* Develop and implement strategies to provide outstanding customer service, addressing concerns, resolving issues, and driving satisfaction


* Ensure all units are PDI’d and meet company standards


* Monitor and maintain high quality scores across all internal service operations


* Oversee the initiation and processing of customer service requests, coordinating work orders with the service team and dispatch


* Maintain in-depth knowledge of RV products, systems (e.g., electrical, plumbing, HVAC), and the camping lifestyle to support customers and guide your team effectively


* Identify opportunities for upselling products and services to increase transaction values while meeting customer needs


* Track and analyze team and individual performance metrics, providing regular feedback and coaching


* Enhance departmental procedures and policies to drive efficiency and service quality


* Keep customers informed of service progress, provide price estimates for installations, and ensure the timely resolution of escalated concerns

What we're looking for:


* A minimum of 3-5 years in customer service or service management, preferably in the RV or automotive industry


* Previous leadership experience is strongly preferred


* Exceptional interpersonal and communication skills (both verbal and written)


* Strong organizational and time management abilities with a keen eye for detail


* Demonstrated problem-solving and conflict-resolution skills


* Proficiency with computer systems, internet searches, and CRM tools


* A positive, professional attitude and appearance


* Ability to lift up to 25 lbs independently and move up to 50 lbs with assistive devices.

Periods of standing, stooping, crawling, and bending as needed


* Ability to pass a background check and drug test


* Bachelor’s degree in business, management, or a related field is a plus


* Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country.

We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way.

The opportunities to gro...