Specialist Sales - Sales Development Representative

Receive potential sales opportunity for active companies with volumes listed in the market, contact customers for validation of business opportunity, support standard quote creation and submission including follow up for win/loss and if the status is win create the sales event in sales 360.

Key Responsibilities:

·       Regularly review the list of active companies and LCL leads, conduct a precheck on parameters for lead contact to ensure they meet the criteria for potential sales opportunities, and systematically contact customers to validate sales opportunities

·       Engage with clients through calls and emails to understand their needs and assess the potential for sales.

·       If a client does not qualify, efficiently close the lead with appropriate documentation and feedback.

For qualifying leads, proceed to send for spot quotes and initiate the process of converting the lead.

·       Initiate the sales process by creating opportunities in Sales360, ensuring accurate and timely tracking of the sales pipeline.

·       Collaborate with the Master Data Management (MDM) team to receive updates and share relevant information with the customer and the Sales and Trading Network (STN).

·       Deliver exceptional customer service by responding promptly to customer inquiries, new request, resolving issues, and maintaining a high level of professionalism.

·       Develop and maintain strong relationships with customers, understanding their business needs and offering tailored solutions.

 

Skills / Requirements:

·       Bachelor’s degree in administration, international business, finance or related fields.

·       Minimum 3 – 5 years’ experience.

Proven experience in tele-sales and/or inside sales is must.

·       Proven experience in tele-sales and/or inside sales.

·       Strong customer service experience with the ability to handle various customer temperaments and scenarios.

·       Advanced proficiency in English (additional language skills are a plus, depending on the country of support).

·       Familiarity with CRM systems, particularly Sales360, and proficiency in MS Office or equivalent software.

·       Excellent communication, negotiation, and interpersonal skills.

·       Ability to work independently and as part of a team.

·       High level of organization and attention to detail.

Relevant information:

·       Salary: $ 3.198.000

·       Type of Contract: Indefinite - Directly with DHL Colombia.

·       Performance monthly bonus until 16% of salary

·       Food Allowance: $95.564