Digital Logistics Sr. Specialist

Digital Logistics Sr.

Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Summary:

This incumbent for this role will be the process owner for the supply chain processes such as Electronic Data Interchange (EDI) and Direct Vendor Ship (DVS) and Open Text.

  In this role, you will:


* Drive continuous improvement of assigned primary processes 



* Use of Automation tools to provide efficiencies in reporting, etc. 



* Lead upgrades associated with those processes you are the owner for 



* Develop strategy for specific processes owned  



* Develop and maintain documentation for process owned 



* Lead and/or participate in the design and testing for system projects  



* Manage the enhancement request process using the prioritization process 



* Work with customers to develop business case for enhancement request 



* Define detailed requirements  



* Work with ITAS during development of programs 



* Act as testing coordinator for assigned process  



* Write (or direct development of) test cases 



* Identify trends in user issues and work with appropriate teams to develop lasting solutions to prevent issue recurrence 



* Respond to user inquires and issues by providing a high level of collaboration and responsiveness, attaining the desired service level as specified in the team’s Service Level Agreement (SLA) 



* Develop and maintain deep expertise related to business process and technical knowledge  



* Consult as subject matter expert (SME)  



* Develop and maintain documentation  



* Quick Reference Cards (QRC)  



* Process maps (per KC audit standards) 

General Accountabilities:


* Ability to precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements  



* Ability to communicate orally clearly and precisely and in writing to individuals and groups.   



* Ability to assess business views strategically  



* Ability to build strong sustainable business relationships at various levels throughout organization and with key customers 



* Ability to adapt and support the organization through times of change  



* Ability to operate and use Microsoft Teams, Zoom, computers/laptops and other technological devices/software programs to communicate with other people. 



* Ability to proficiently use and perform key functions of Microsoft Office Suite software programÂ...