CS&Q Director - Transactional & Edge Business

Director of Customer Satisfaction & Quality (CS&Q) - Transactional & Edge Business
Are you a visionary leader with a passion for customer satisfaction and quality excellence? We are seeking an experienced and dynamic Director of Customer Satisfaction & Quality (CS&Q) to join our Transactional & Edge Business team.

This role is pivotal in driving customer-centric strategies and fostering a culture of quality across our organization.
Your Mission:
As the Director of CS&Q, you will lead the charge in ensuring our products meet the highest standards of quality, reliability, and compliance with industry regulations.

You will develop and implement robust quality assurance and control processes, collaborating across departments to maintain a comprehensive quality management system.

Your leadership will drive continuous improvement and elevate customer satisfaction to new heights.
Key Responsibilities:


* Champion Quality Culture: Develop and implement strategies that place customers at the heart of our business through proactive and consistent engagement.


* Design Reliability: Define and oversee holistic design reliability, verification, and validation strategies, focusing on technical analysis of requirements.


* Quality Programs: Lead quality programs and methods (e.g., Design for Reliability, APQP, 8D) to ensure design robustness, manufacturing quality, and continuous improvement.


* Customer Satisfaction: Ensure end-to-end customer satisfaction and quality from offer creation to product lifecycle completion.


* Voice of the Customer: Represent and advocate for the customer within the business, driving customer-centric initiatives.


* Leadership & Training: Provide leadership and training to the quality team, fostering a culture of continuous improvement and assessing team competencies.


* Quality Management System: Develop, implement, and maintain a quality management system in compliance with ISO standards and other regulatory requirements.


* Performance Metrics: Establish and monitor key performance indicators to measure and enhance product quality and process efficiency.

Qualifications:


* Education: Bachelor's degree in Engineering, Quality Management, or a related field.


* Experience: Minimum of 10 years in quality management, preferably within the UPS or electronics industry.

Proven leadership skills with the ability to manage and develop high-performing teams.


* Skills: Strong customer-centric approach, excellent problem-solving, analytical, influencing, and communication skills.

Ability to drive engagement across a global team and lead transformational change.


* Language: Proficiency in English is required; additional languages are a plus.


* Travel: Willingness to travel up to 30% based on business needs.

Why Join Us?


* Impact: Play a key role in shaping the future of our customer satisfaction and quality initiatives.


* Growth: Opportunities for professional development...