Senior Regional Support Technician

Your Job

Georgia - Pacific is excited to announce an excellent opportunity for a seasoned Senior Regional Support Technician to provide advanced technical support across 100+ manufacturing facilities throughout North America.

This senior-level position plays a crucial role within the Georgia-Pacific Manufacturing IT Plant organization and supports our robust portfolio of Building Products, Corrugated, and Wood & Fiber facilities.

GP stands as one of the world's leading manufacturers in these sectors, offering dynamic career advancement opportunities.

What You Will Do


* Lead and support the deployment and maintenance of sophisticated technologies within business and manufacturing process environments.

This includes, but is not limited to:



* Virtual Windows/Linux Servers and associated storage solutions.


* Advanced networking infrastructure (both wired and wireless).


* Comprehensive firewall management and security protocols.


* High-end end-user computing solutions.


* Cutting-edge cybersecurity measures.


* Operations Technology (OT) and Process Control Network management.


* Asset health monitoring and optimization.

Act as the primary technical authority for infrastructure-related requests and issues within your region/division, demonstrating leadership in identifying, analyzing, and resolving technical challenges.

Spearhead initiatives and execute tasks aligned with strategic plans and objectives.

Foster strong relationships with sites in your assigned region through regular visits and consistent communication, providing expert guidance and support.

Ensure rigorous adherence to cybersecurity standards across all site assets, employing industry-leading practices for anti-virus implementation, patch management, and additional security measures as needed.

Participate actively in a 24/7 on-call support rotation, providing expert-level resolutions and maintaining high availability for critical support.

Collaborate with systems, network, and database administrators, as well as technology and business partners, to guide the execution of complex application and system design specifications.

Ensure seamless integration across diverse platforms and technologies, while leading project tasks to achieve timely and successful completion of objectives.

Maintain proactive and clear communication with site stakeholders, ensuring alignment on IT activities, issues, timelines, and ongoing support efforts.

Build collaborative partnerships with local operational and capability teams to drive value-driven outcomes.

Work both independently and as part of a high-performing team, setting strategic goals, achieving milestones, and driving improvements with minimal supervision.

Travel approximately 50-75% to manufacturing sites, providing expert-level technical support and ensuring consistent delivery of IT services.

Who You Are (Basic Qualifications)


* 5-7 years of experience in IT infrastructure, s...