Technical Support Engineer

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Primary Technical Support Engineer

Responsible for providing first-line technical support for customers, particularly regarding technical information on products, and application information during the pre-sales & after sales process.

Take ownership and ensure customer satisfaction before closing the request.

Detect all opportunities to serve the customer while addressing customer support requests.

What will you do?

ESSENTIAL FUNCTIONS:


* To provide technical support to customer via phone, email, or live chat.


* Provide technical support related to pre-sales and post-sales inquiries.


* Utilize available resources, such as knowledge bases and troubleshooting guides to resolve customer inquiries efficiently.


* Document customer interactions and resolutions in the customer relationship management (CRM) system.


* Liaise between customers, after-sales, and marketing regarding product quality returns.


* Adhere to established service level agreements (SLAs) and quality standards.


* Contribute to the continuous improvement of customer support processes and procedures.


* Participate in training and development programs to enhance technical knowledge and customer service skills.


* Participate in transactional selling activities to meet sales targets.


* Other tasks which may be assigned from time to time.

Qualifications

Who would be successful?

EDUCATION & EXPERIENCE REQUIRED


* Bachelor's Degree preferably in Engineering (EE, ECE) or equivalent experience.



* Preferably with BPO or customer service experience.


* Preferably working experience in the related field specializing in Technical & Helpdesk Support.


* Experience / Knowledge of personal computers required.


* Experience with network operating systems preferred.


* Demonstrated ability to understand and explain technical information.


* Ability to solve customer problems via telephone, chat, and email.


* Excellent verbal and written communication skills.


* Fluent to good in English communication.


* Willing to work in Cavite on a rotating schedule.

What's in it for me?


* Global family leave


* Comprehensive medical coverage for employees and dependents


* Worldwide Employee Stock Ownership


* Flexible work arrangement


* On-site gym

...and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

€36bn global revenue

150 000+ employees in 100+ countries

45% of r...