Customer Service Rep Associate - Evernorth - Work at home Georgia

Customer Service Rep Associate - Evernorth - Work at home Dalton GA

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually.

Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients' employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn't a one-size-fits-all model.

Using data-driven insights, we'll customize a solution that addresses your organization's most pressing needs-creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are

Qualifications for this role are:



* At least a High School Diploma or equivalent required.


* Strong oral & written communication skills.


* Being able to sit or work in a dedicated work space for your entire work shift.


* Strong data entry, typing skills and proficiency in the use of a PC, including use ofmultiple applications simultaneously.


* Evernorth systems and Epic EMR knowledge a plus.


* At least 1 or more years Medical Office experience.


* Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.


* Ability to succeed within a team environment.


* Telephonic appointment scheduling and outreach calls in support of the Healthy Life Centers.


* Professional interaction with customers both internal and
external.


* Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.


* Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.

Bonus Points for:


* Passionate about going above and beyond


* Independent worker and self-starter


* Customer-centric Focus


* Dynamic personality


* Bilingual English/Spanish

This position is work from home position but must live in Northwest Georgia.

The hours for this role are Monday - Friday 9:00 am - 6 pm est.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy)...