Employee and Labor Relations SERVICE DELIVERY LEADER EMEA

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Human Resources

Job Sub Function:
Employee & Labor Relations

Job Category:
People Leader

All Job Posting Locations:
Prague, Czechia

Job Description:

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position: Employee and Labor Relations SERVICE DELIVERY LEADER EMEA

Location: Prague, Czech Republic

We are hiring experienced ERLR Service Delivery Leader to lead team of Employee and Labor Relations (ER/LR) Solutions Specialists that is responsible for flawless delivery and execution of the end to end ER/LR administration processes for the Europe-Middle East-Africa (EMEA) region.

In this role you will ensure that all service level agreements (SLA) and operational metrics for these processes are met, with strong focus on standardization, efficiency, and effectiveness of ER/LR operations.

In this role you will be part of global projects and will be interacting with the global and regional HR networks – partnering closely with HR Business Partners, and other Global Services HR Teams.

In this role you will drive various projects and be active in automation, improvement initiatives, knowledge management and standardization activities within the ER/LR Solutions Team.

The responsibilities & the impact YOU will have:

Operations management


* Manage the day-to-day ER/LR Solutions activities delivered out of the Regional Hub/s and other local GSHR locations, maintaining proper staffing levels and team member training required for achieving target performance standards and service level agreements.


* Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance, and customer satisfaction targets.


* Ensure that customers, partners, and stakeholders are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.


* Proactively plan for project, system, and organizational contin...