Complaints Analyst I

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Ciudad Juarez, Chihuahua, Mexico

Job Description:
Coordinates and assists with the documenting business critical issues in Customer/Commercial Quality.

Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact organizational objectives.

Assists with routine collection and dissemination of customer feedback, metrics, and key performance indicators to ensure continuous improvement of the quality management system.

Carries out processes to ensure internal and key external business partner organization's alignment and fulfillment of quality and regulatory requirements with overall quality priorities, under direct supervision.

Follows formal escalation processes to surface issues of product quality, regulatory compliance, and quality systems.

Carries out customer handling complaint process, and establishes and maintains Quality System Elements.

Analyzes basic research and data related to regulatory changes, external trends, and strategy.

Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.

This job does not require any experience.

This job is overtime eligible.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke.

You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for COMPLAINT ANALYST I  to be in Ciudad Juarez, Mexico.

You will be responsible for:

In accordance with all a...