Strategic Account Manager

Your Job

Phillips-Medisize is seeking a Strategic Account Manager to support our team.

The role can be based in our Hudson or Menomonie, WI facility.

This individual is responsible for building and maintaining long-term relationships with key pharmaceutical customers.

The strategic account manager will collaborate with internal teams to enhance the customer relationship management process, ensuring continuous improvement through sustaining engineering efforts.

Our Team

The largest pharmaceutical, MedTech and in-vitro diagnostic companies in the world count on Phillips-Medisize to bring their breakthrough ideas and innovative branded products to market - with confidence.

As a contract design and manufacturing organization (CDMO), we work closely with our customers to deliver proven, highly engineered products that help millions of people live healthier, more productive lives.

Autoinjectors and pens for delivering insulin, GLP1, epinephrine and other life-saving drug treatments.

Advanced, wearable injection pumps.

Point-of-care and at home diagnostic tests.

Electrophysiology technology.

Continuous glucose monitoring systems.

Our team at Hudson, WI is made up roughly of 300 employees that support our Production, Engineering, Quality, Molding & Tooling departments.

What You Will Do


* Function as the point of contact for key pharmaceutical customers, lead the commercial relationship, and build long-term partnerships through active customer engagement


* Develop and implement account plans with the global account leaders to ensure alignment with business and customer goals


* Collaborate with cross-functional teams to enhance customer service and delivery, manage project scope, and propose additional services as needed


* Oversee commercial pricing strategies, ensure compliance with contracts and agreements, and engage in negotiations and renewals


* Conduct regular business account reviews with customers to assess performance, align on goals, and identify strategies, technologies, and opportunities for growth and improvement


* Facilitate lifecycle management efforts of customer-owned equipment by guiding budget preparation, supporting cost analysis, and overseeing overall profitability during commercial production


* Identify and implement strategies that leverage existing capabilities to drive incremental and revenue growth for the business


* Partner with global account leaders on new business opportunities by supporting proposal generation and managing agreements to meet both customer needs and organizational goals.

Who You Are (Basic Qualifications)


* Bachelor's degree plus 3 + years of customer account management experience OR 5+ years of account management experience


* Experience working cross functionally in an organization to support customer needs delivering value-driven and successful outcomes


* Demonstrate strong organizational skills in time management, prioritization, and achieving ...