Sales Solutions Specialist

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Strategic Marketing

Job Category:
Business Enablement/Support

All Job Posting Locations:
North Ryde, New South Wales, Australia

Job Description:

Sales Support Specialist, MENTOR, NSW



* Great Place to Work® Certified - 2024 


* Competitive salary package, flexible work practices, award winning benefits


* Continuous training and development

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

THE OPPORTUNITY

The Sales Support Specialist is key in supporting the MENTOR Sales and Marketing functions in its key deliverables.

Primarily supporting the NSW Product Specialist you will Coordinate sales efforts with existing clients, fostering relationships and ensuring a seamless customer experience.

You will be part of a passionate team of individuals involved in some of the most complex medical procedures, providing case support and training.

Your partnership with the wider MENTOR team will help facilitate success in this patient focused environment.  

RESPONSIBILITIES


* Serve as a point of contact for customer inquiries, coordinating responses and ensuring excellent customer service.


* Serve as the hospital point of contact for missing kit enquiries, PODs, delivery ETA’s


* Coordinate with NSW Billing Block Team and follow up with hospital purchase orders.


* Support the timely follow-up of urgent patient on-table supply constraints, as and when required. 


* Assist in managing product safety notifications ensuring compliance with necessary documentation.


* Manage NSW kits supply issues, source alternative products and notify customers.


* Assist in the sourcing and return of aged outstanding kits, capturing usage data accurately, and promptly flagging delivery issues to the relevant stakeholders.



* Monitor and communicate in the Mentor OP + Commercial teams chat while reps are on the road.

ABOUT YOU


* Preferred minimum education: bachelor’s degree or similar. 



* Preferred related industry experience: Medical Device, Pharmaceuticals A natural aptitude and passion for technology 


* Excellent time management and communication skills


* Passionate about de...