Design Travel Advisor, Chase Travel

As Chase Travel continues to expand, we have a terrific opportunity for an experienced Design Travel Advisor.

We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement.

We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused.

You will have expertise in travel and lifestyle servicing or the luxury/hospitality industry.

You need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation.

Job Responsibilities:


* Consults with customers to research, design and book tours, cruises, travel packages and customized travel programs for an end-to-end seamless itinerary


* Collaborates with customers to understand their needs and preferences while advising on destinations, modes of transportation, travel dates, accommodations, cost, and relevant benefits


* Utilizes Chase Travel tools and booking platforms to book transportation, make lodging reservations, and collect payments and fees


* Collaborates with team members, colleagues, and suppliers to stay current with travel trends and destinations to gain confidence in recommendations


* Coordinates with support groups to deliver a high-touch customer experience


* Maintains end-to-end oversight and documentation of all customer data in required tools


* Builds effective relationships within the team and across colleagues


* Understands and prioritizes customer needs and preferences


* Manages multiple complex customer requests with strong time management and task workflow to ensure seamless and accurate itinerary collation

Required Qualifications, capabilities, and skills:


* Minimum 5+ years of proven experience as a Travel Advisor, Travel Agent or Travel Consultant with a focus on luxury travel


* Strong proficiency in Sabre GDS.


* Strong understanding of the luxury travel market and the expectations of high-end clients.


* Attentive and professional phone and written communication skills


* Exceptional consultative customer service skills with a focus on providing white-glove service


* Ability to drive a culture of service and a passion to grow and develop in their career


* Actively exhibit our Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional


* Positive, professional and collaborative spirit with a curiosity and passion for travel and designing vacations


* Keen attention to detail with ability to multi-task across multiple customer requests and manage tasks and resolve problems within the team model


* Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team environment


* Strong organizational skills and attention to detail
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