IT Support Specialist

Your Job

Georgia-Pacific (GP) has an exciting opportunity for an IT Support Specialist, who under minimal supervision, will implement and maintain computer and network systems required to operate the mill.

You will be a member of the Cedar Springs IT support team working closely with operations, process control, automation, and enterprise teams.

What You Will Do



* Deskside Support: Own the end-user experience, ensuring a performant and reliable technological experience for our customers, enabling them to perform their job duties at the highest level.


* Problem solving: Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy.


* Camera System Management: Work with our corporate partners to maintain a large fleet of security and production necessary cameras.

Responsibilities include coordinating requests for new installations and troubleshooting issues with existing installs.


* Asset Reliability: Work with manufacturing sensors in the field, performing root cause analysis and remediation of technical issues.


* Collaboration: Coordinate with systems, network, and/or database administrators to implement application or system design specifications.


* Communication: Maintain effective communications with customers regarding activities, problems, status, timelines, and other details.


* Operational Excellence: Drive operational excellence with a strong focus on safety and value creation.


* Knowledge Sharing: Share knowledge about standards and best practices with other manufacturing facilities.


* Transformation: Understand and translate business requirements into value-driven actions, working both independently and as part of a larger support team to implement overall company standards in the IT/OT business and industrial controls environments.

Who You Are (Basic Qualifications)



* At least 2 years of experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk)


* Knowledge and hands-on experience supporting a diverse technology stack (Windows desktop, tablets, peripherals, network technologies, Active Directory, etc.).


* Ability to quickly troubleshoot issues, implement solutions, and document


* Excellent attitude, great phone etiquette, and strong interpersonal skills.


* Ability to participate in a rotating 24/7 on-call support schedule.


* Ability to lift 35 pounds, work in various manufacturing mill environments, climbing stairs.

What Will Put You Ahead



* Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP-DCV, etc)


* Experience with administering and troubleshooting camera systems (e.g.

Genetec, Milestone, Axis)


* Basic knowledge of firewalls, how to design appropriate rules to permit required traffic, and troubleshoot issues


* Knowledge of cyber hygie...