Primary Technical Support Engineer

* Join our Technical Support team as the Primary Technical Support Engineer


* Previous experience in Home & Distribution, Low-voltage and Industrial Automation products and applications is essential


* Location in Sydney, Adelaide (AUS) or Auckland, Christchurch (NZ) plus benefits

Schneider Electric is a global specialist in energy management and automation.

We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

The Primary Technical Support Engineer will provide technical support for Schneider Electric's Home and Distribution, Low-voltage and Industrial Automation products.

Reporting to the Advanced Technical Support Manager, the Primary Technical Support Engineer will be our customer's first advocate and connect our teams to provide a simplified, seamless experience.

Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement and a pivotal role in guiding customers and SE businesses in selecting and implementing our products and ensuring customer expectations are met and business goals are achieved.

The role can be based in any of these locations Christchurch or Auckland, New Zealand and Adelaide or Sydney Australia.

Key operational responsibilities:


* Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner


* Engage with various Internal stakeholders (Product marketing, sales, customer care team, Advanced technical support) as and when needed


* Develop personal technical expertise on Schneider Electric's product range (including PDL) and contribute towards company knowledge resources (FAQ's and Articles)


* Pre-sales assistance and entry-level post-sales support


* Identify and understand customer issue and expectations


* Enhance customer satisfaction and continue to refine customer management skills


* Contribute to and lead identification of new opportunities during engagement discussions with the customer


* Bolster the company's reputation by providing excellent customer service

About you:

You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offering to our customers.

You are customer-obsessed and aim to deliver extraordinary results and experiences for customers.

Key skills and experience:


* Tertiary qualification in Electrical, Electronics, Power, Process Automation, Mechatronic Engineering, or a Trade Qualification with relevant experience of minimum 2-3 years.


* Fundamental understanding of Electrical Power distribution concepts, applications, and related prod...