Patient Account Support

1.    Patient Account Management:
o    Handle patient inquiries related to billing, payments, and account balances via phone, email, mail or ticketing system.
o    Work correspondence from USPS 
o    Update patient account records with corrected demographic information.
2.    Billing Support:
o    Generate and send patient statements in a timely manner.
o    Assist in resolving issues related to coding errors, missing information, or claim rejections.
3.    Payment Processing:
o    Process patient payments and set up payment plans as needed.
4.    Customer Service:
o    Provide exceptional service by addressing escalated patient concerns professionally and empathetically.
o    Educate patients on billing procedures, insurance coverage, and payment options.
5.    Compliance and Documentation:
o    Maintain compliance with HIPAA regulations and other applicable laws.
o    Accurately document all interactions and account updates in the RCM system.
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