Training Support Specialist

JOB DESCRIPTION

Essential Job Duties and Responsibilities:


* Learn new software programs and train division personnel.


* Develop training aids and quick reference guides for users.


* Install personal computer and printer for new employees.


* Provide training to new employees on the computer system and hardware packages.


* Schedule and coordinate Skillware or other offsite training for new employees.


* Provide ongoing training support to division personnel.


* Update division personnel concerning changes in computer procedures.


* Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.


* Install computer hardware and software upgrades.


* Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.


* Accompany field personnel to install computer hardware/software in agent's office.


* Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.


* Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.


* Perform other job-related duties as necessary.

Knowledge, Skills, and Abilities:


* Knowledge of or the ability to learn personal computers and software packages.


* Ability to learn Company specific software and new software products.


* Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.


* Knowledge of or the ability to learn the terminology used by the insurance industry and the company.


* Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.


* Knowledge of organizational methods and ability to manage multiple tasks simultaneously.


* Ability to learn and develop skills with the use of Department equipment, including computers, software, calculators, telephone system, etc.


* Ability to remain calm and professional during peak periods of activity.


* Ability to work from oral or written communication.


* Ability to travel away from home on a limited basis.


* Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.


* Ability to assist in other work-related areas as required.

QUALIFICATIONS

High

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service of...