Account Manager, Pharmacy Team -Verity 340B Solutions- Hybrid

Job Objective:

Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions pharmacy accounts.

Serve as a subject matter expert for Verity Solutions contract pharmacy and VHUB program and services.

Duties and Responsibilities:



* Develop ongoing relationships with assigned portfolio of accounts.

Serve as the primary contact in proactively supporting the accounts' 340B programs to maximize savings and compliance.

Strong focus on the purchasing/ procurement, invoicing, and financial reconciliation activities of assigned clients.


* Deliver excellent customer service.

Respond timely and completely to customer communications, proactively offer training, and anticipate customer needs.


* Listen to customer feedback to identify actionable opportunities for product or service improvements.


* Establish routines to monitor data metrics, data feed mechanics, settings, and financial results of assigned accounts.


* Analyze, interpret, and communicate to each account their ongoing program results.

Formulate and deliver insights and recommendations that maximize Pharmacy program performance and Verity Solutions revenue.


* Proactively investigate and seek support with data questions and anomalies.

Collaborate across teams to ensure the appropriate resources are mobilized to address client needs.


* Consistently plan, schedule, and deliver trainings, business reviews, and program updates to customers at an agreed-upon frequency, applying core Verity standards as well as unique client expectations for each account.


* Utilize department tools to complete work, such as document- and project-management platforms in use by the team.


* Leverage all educational and training resources available to maintain knowledge of features and functions of the software.

Take personal accountability for recognizing areas of development and addressing those with supervisor.


* Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders.

Experience, Skills and Qualifications:



* BA or BS in Business or related field or equivalent work experience.


* 3+ years in a customer support, technical support, or SaaS account management position.


* Experience working in a pharmacy setting a major plus; experience in the 340B space a major plus.


* Strong verbal and written communication skills.

Proven ability to calmly lead difficult conversations with all levels of stakeholders.


* Aptitude to analyze data issues.


* Strong experience and comfort level with MS office products, especially Excel.


* Comfortable in an environment where regular learning of new software functionality and best practices for its use is the norm.


* Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple shifting priorities and details in a fast-paced, delivery-focused environment.
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