Payment Lifecycle Analyst Team Lead - Custody Cash Ops

The Commercial & Investment Bank Custody Cash Operations is a part of our broader Security Services Custody Operations team which is responsible for end to end operational service to our custody clients.

Our Custody Cash Operations teams cover cash instruction capture and management, cash settlements; SWIFT Fail Management, Overdrafts, Foreign Exchange, Time Deposits and Payments Lifecycle Management.

As a Payment Lifecycle Analyst - Team Lead within Custody Cash Operations, you will be at the forefront of managing our Custody Cash Processing function.

Your role will involve executing daily tasks efficiently, managing cash exceptions, and promoting process improvements.

You will actively participate in various forums to analyze market changes and promote tech initiatives.

Your ability to anticipate issues, lead initiatives, and manage workload will be crucial in this role.

You will also work closely with Operations Control Management / Risk teams for QA testing and audits.

This role provides an excellent opportunity to enhance your skills and make a significant impact on our operations.

Job Responsibilities


* Execution of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment.


* Publish / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behavior


* Ensure follow up and escalate for all ageing items.


* Perform processing and verification for Cash wires and necessary controls around it.


* Manage all cash exceptions and handholding to closure be it client, market or transaction type


* Ensure timely review and certification of CFS Middle Office Cash function Procedures, Operating Service Agreements and Business Resiliency plans.


* Review and improve on productivity benchmarks on an ongoing basis.


* Actively participate in multiple forums such as Product, Client Service, Strategy to analyze the impact basis market changes and promote Tech Initiatives to meet client expectation and internal functional goals.


* Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives.


* Anticipate issues and lead initiatives to ensure results, Self-starter with an ability to manage workload and deliverables for the team


* Work in partnership with Operations Control Management / Risk teams for performing QA testing's, MIS and Internal and External Audits.

Required qualifications, capabilities and skills


* Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff


* Ability to be flexible, follow tight deadlines, organize and prioritize work


* Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls


* Ability to manage through a changing business landscap...