Guest Services Manager

A fantastic opportunity at voco St.David’s Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel!

We are offering a salary of £34,206.00.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. 

The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar.

Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK.

voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Check out our Instagram page to have a look at voco St.David’s!                                                                                                                                                                                                                                                                          

Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay.

We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss.

No detail is too small, and no request is too large.

Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

To succeed as our Guest Services Manager, you will need:


* Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.


* Proven track record with success at working with loyalty schemes and enrolments


* Have an awareness of market trends and the ability to implement new initiatives


* Good understanding of systems to support driving results Opera, Delphi, Microsoft suite


* Knowledge of a service optimization tool ‘Quore’ a plus

Our Guest Services Manager enjoy a range of benefits including:


* Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities


* Taxi subsidy for shifts starting/ending between 23:00-06:00


* Meals whilst on duty


* 28 day...