Customer Support Representative III - Facilities Support

The County of Riverside's Department of Public Social Services (DPSS) seeks a Customer Support Representative III who will be assigned to the Facilities Support Center, located in Riverside.

The selected candidate will work in a call center environment assisting 32+ DPSS facilities via receiving calls, emails and working through a web based portal, receive and process requests for service, review and triage requests based on urgency, maintain vehicle logs, and book conference rooms for various meetings and appointments.

Travel to the facilities may be required.

The most competitive candidates will possess experience in a call center, knowledge of web based portals (Service Now) and experience with Microsoft Office Suites (Word, Excel, PowerPoint, Publisher, Outlook, and SharePoint).

Meet the Team!

The Department of Public Social Services provides services and assistance to protect and empower vulnerable people in our community.

Can you see yourself here? FACILITIES SUPPORT CENTER
• Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.

• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.

• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.

• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D.

examination.

Experience: One year as a Riverside County Customer Support Representative II.

OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D.

examination.

Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S.

Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

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