Retailer Claims Support Manager

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Provides day to day direction, leadership, and development to Retailer Claims Operations staff who are responsible for Vendor Recovery, Audio Exchange Program, Transportation, Added Security, Warranty Analysis, and Technical Information.

Ensures ongoing quality of services and deployment of staff to meet departmental objectives for quality and service levels.

Defines, reviews, and improves business processes specific to claims operations.

Clearly presents information through the spoken or written word, reads and interprets complex information, and communicates effectively with retailers, Field staff, other department teams, and external contacts as needed relating to the functions of claims operations.

MAJOR RESPONSIBILITIES


* Develops, manages, and reviews work of assigned staff and temporary employees.

Completes mid-year and annual reviews for staff, in consultation with Retailer Claims Manager.


* Manages projects as assigned by the Retailer Claims Manager relating to warranty extensions, system upgrades, process improvements, and other claims-related initiatives per business needs.

Collaborates with other managers within functional area on system issues, improvements, and upgrades.


* Uses understanding of claims policies and procedures as a subject matter expert for retailers, the Field, and other departments in order to resolve escalated questions and/or issues related to claim system processing and policy.


* Addresses questions relating to claims functions from the Field staff, Customer Advocacy, Parts, Field Quality Assurance, and other Subaru of America (SOA) groups along with North American Subaru, Inc.

(NASI) and Subaru Corporation (SBR).


* Manages audio head-unit exchange program and the associated vendor partners.


* Analyzes and reports on claims data using statistical techniques; implements and maintains databases; identifies, analyzes, and interprets trends from ...