Program Manager

JOB DESCRIPTION

The Program Manager is responsible for the day-to-day management and servicing of Chubb Global Casualty PEO program accounts.

The Program Manager works in a consulting role in support of ongoing efforts to improve business processes and profitability (mainly expense side impact).

MAJOR DUTIES AND RESPONSIBILITIES


* Assist Chubb Global Casualty in the implementation of new PEO programs to ensure a smooth transition through the use of in-depth upfront analysis, project plans with pre-determined deliverables and a solid implementation schedule.


* Review existing PEO workflows for Chubb Global Casualty and recommend process improvements as needed.

Ensure workflow processes documented are accurately reflected; secure sign-off from all affected units/partners prior to recommending changes.


* Establish, document and implement cost-effective and efficient business processes and procedures with solid controls in place.


* Facilitate collaborative sessions focusing on work process enhancements utilizing internal Operations staff, as well as expertise from other business units, as needed.

Develop process workflow maps of the enhancements that demonstrate the business process from inception through implementation.


* Develop a communication plan to keep all stakeholders apprised of the outcomes, takeaways and deliverables from each collaborative work session.


* Collect and analyze client/policy data for metrics reporting.


* Develop and maintain good working relationships and demonstrate ability to work as a team with financial operations resources, business unit leaders and Senior Management to effectively develop and implement process workflow changes/enhancements.


* Champion, develop, and monitor capacity planning model for multinational servicing and processing center.

Ability to understand, track, drill-down, and question activities and issues in all functional areas and make sound business decisions based upon that data.


* Interact closely with MGA partners to ensure accurate and timely servicing regarding policy processing and related activities.


* Responsible for ensuring premiums (direct and ceded) on Chubb's Global Casualty PEO programs get registered accurately monthly and in accordance to established procedures.

Develop controls to ensure that errors or untimely registrations are identified and resolved quickly.


* Develop service plans, service level agreements and metrics for services to business partners/clients.


* Develop necessary tools to assist in measuring productivity and quality benchmarking.


* Develop and maintain a close working relationship with clients to ensure timely/accurate information is received and quality standards met.


* Maintain excellent customer relationships, both internally and externally.

QUALIFICATIONS



* Minimum

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