Coordinator Patient Access SECHC

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
Registration

All Locations:
1601 Washington Street

Position Summary:

Primarily performs all registration and scheduling related activities in the South End Patient Access Department.

This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information.

In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request.

As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location.

A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.

Schedule: Monday-Friday, 8am-5pm and includes evening, weekend or holiday rotations

ESSENTIAL DUTIES & RESPONSIBILITIES               


* Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.


* Communicates accurately and clearly to make sure patient/colleague understands information provided


* Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others


* Is responsive to feedback and demonstrates ability to apply feedback


* Maintains a positive attitude


* Adheres to Attendance, Punctuality, Dress code, Cell phone & all NeighborHealth policies such as privacy, patient identification and infection control.


* Maintain excellent punctuality and attendance.


* Timel...