Support Content Specialist

We are seeking a highly motivated and learning-obsessed Support Content Specialist to join the Tricentis Support Organization.

Your main tasks will be on tailoring high-quality content as well as documenting, implementing and maintaining our internal as well as external support and knowledge related processes.

With a strong focus on our customer's digital support experience, you will become part of a creative and fast-moving team where automation and AI plays a significant role.

Capturing tacit knowledge to facilitate its reuse for an efficient internal and external knowledge transfer are complementing this role.

Responsibilities:


* play a significant role in the development of a successful and effective knowledge base


* focus on developing, auditing, and maintaining high quality content, this includes internal as well as external content (e.g.

guidelines, announcements)


* optimize our customer's digital support experience through continuous data analysis and content improvements


* work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy


* provide relevant coaching, training and support to champion a knowledge management culture and transfer tacit knowledge internally as well as externally

Skills:


* +3 years experience in knowledge management and technical writing with the ability of quickly grasping complex technical concepts


* strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem-solving


* experience in Chatbot writing and related AI tools


* enjoy working flexibly in a fast-paced and sometimes demanding environment with the ability to juggle multiple priorities without losing motivation and positive attitude


* excellent verbal, written and interpersonal communication skills in English


* advanced knowledge of Microsoft Office product

You can look forward to: 


* Flexible working schedule (no core hours)  


* Learning and career growth opportunities  


* 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you  


* Hybrid work environment


* A team of passionate professionals who are experts in their fields 

Tricentis Core Values: 

 

Knowing what we need to achieve and how to achieve it is important.

Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.


* Demonstrate Self-Awareness: Own your strengths and limitations.


* Finish What We Start: Do what we say we are going to do.


* Move Fast: Create momentum and efficiency.


* Run Towards Change: Challenge the status quo.


* Serve Our Customers & Communities: Create a positive experience with each interaction.


* Solve Problems Together: We win or lose as one team.


* Think Big & Believe: Set extraordinary goals a...