Customer Service Representative

Your Job

Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.

In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.

You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.

Our Team

Inclusive and Supportive Culture: Our team thrives on collaboration, mutual respect, and inclusivity.

We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.

Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, which is why we offer flexible scheduling and ample paid time off to ensure people can take care of personal matters and recharge when needed.

Exciting Projects: As part of our team, the hired individuals will have the chance to work on impactful and exciting projects, collaborating with different departments across the world and clients to drive success for both the company and our customers.

What You Will Do



* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments


* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters


* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels


* Troubleshoot and resolve customer service issues


* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery


* Partner with the sales team to identify opportunities for improvement throughout the process


* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met


* Address customer concerns and escalate where appropriate


* Log customer interactions, complaints, and resolutions into the CRM

Who You Are (Basic Qualifications)


* Customer Service experience


* Experience adhering to service and delivery deadlines


* Experience managing competing priorities in a fast-paced environment

What Will Put You Ahead


* Bachelor's Degree


* Experience working with a CRM or ERP system


* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market ...