Field Ops Dispatcher

Job Description

FIELD OPERATIONS DISPATCHER - SULPHUR

TANKERMAN SERVICES

I.

BASIC FUNCTION


* Provide support to Tankerman Services and CBC Transportation Services.


* Dispatch manpower in an efficient manner.


* Maximize customer service to allow for the achievement of Company goals under the direction of the Manager of Tankerman Services.

II.

MAJOR RESPONSIBILITIES


* Work rotating 12 hour shifts, 7 days on, 7 days off, 7 nights on, 7 days off.


* Learn CBC communication and computer systems to ensure flawless communications with customers, vendors, and fellow CBC employees.     


* Answer incoming telephone calls and ensure they are forwarded or received by the appropriate party when further assistance is required.


* Provide dispatch support for Tankerman Services Group and ensure that all Shore Tankermen (inhouse and third party) requirements are communicated in a timely manner.


* Monitor emails, messages, and calls and communicate information to those who need it.


* Monitor and enter Barge Maintenance reports into the TowWorks system. 


* Maintain an accurate log of all incoming calls, personnel locations, and barge cleanings.


* Use resources effectively to understand CBC Operations.


* Provide a documented turnover report from Field Operations daily.


* Learn CBC barge services (customer commitments and requirements) and how to fulfill them under the direction of Manager of Tankerman Services.


* Understand inland marine logistics (mile points of ports/fleets, etc.)


* Coordinate with fleets and docks to dispatch tankerman or personnel in an efficient manner.


* Coordinate/communicate tankering services according to requirements


* Coordinate/communicate barge cleaning according to requirements


* Communicate issues to area Dispatchers for resolution


* Develop working relationships with towing vendors, fleets, and boats to ensure the timely and proper movement of equipment and tankermen.


* Learn other Transportation Systems Department duties.

III.

EXPERIENCE/EDUCATION


* Minimum two years’ experience in the marine transportation industry preferred or a college degree.


* The Dispatcher must be disciplined, motivated, proactive, fast-working, detail oriented, and a self-starter who can work without direct supervision on a daily basis.

Canal Barge Company, Inc.

and its subsidiaries are Equal Opportunity Employers - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.