Public Engagement Coordinator

Overview

Advance the mission and goals of PSTA by supporting the development of thoughtful, technically sound, and customer focused plans and projects.  Facilitate public engagement about how to optimize existing services to address community needs, increase awareness of programs and services, and aid in decision making with the public, community organizations and governmental partners.

Provide staff support in the development, analysis, data collection and implementation of the authority’s programs, projects, and grants.

Responsibilities

ESSENTIAL FUNCTIONS

·         Support the Marketing and Planning Departments projects through database/spreadsheet creation and maintenance.

·         Promote PSTA and transit services to the public with an emphasis on local school and community groups.

·         Conduct informational presentations for business, civic and neighborhood groups. 

·         Formulate and coordinate special programs, promotions and activities to increase awareness and usage of PSTA services.

·         Develop relationships with strategic partners including other local governments, civic groups and various NGOs.

·         Develop and collaborate content for collateral materials and manage coordination and production with colleagues.

·         Additional duties as assigned.

 

Public Engagement

·         Help implement, maintain and update the PSTA Strategic Public Engagement Plan.

·         Help with PSTA construction projects outreach, interaction, communications and business assistance programs.

·      Partner with the Outreach Planner for internal communications to keep employees informed about the agency’s programs and promotions.

·         Assist in developing and implementing special promotions about PSTA programs for various audiences.

·         Help develop and administer rider surveys (electronic and on-board) to assist Planning and Scheduling groups within the Planning Department.

·         Represent PSTA at a wide variety of community events.

·         Develop and maintain a shared tracking mechanism for agency promotional items such as pens, koozies, sunglasses, etc.

·         Analyze and report data related to various surveys and outreach.

·         Maintain and update database of comments received from the public regarding PSTA services.

·         Regularly report survey results and outreach feedback to key PSTA leadership personnel.

Community and Governmental Relations

·         Support Planning and Outreach staff in maintaining ongoing communications with city staff and elected officials from various member cities, the county and other partners. 

·         Support and foster agency relationships with various local Chambers of Commerce.

·         Foster and maintain mutually beneficial relationships with commun...