Outreach Supervisor

Salary: $31.25 per hour

SUMMARY

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis.

Through this public health approach, the city is able to improve community safety and outcomes for Angelenos in need of social services and support.

The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management. 

The Outreach Supervisor functions as part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate.

RTs will rapidly respond to diverted incidents from the city, including, but not limited to, LAPD, designated City agencies, and City-designated partners.

The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter/resources.

Under the supervision of the C.I.R.C.L.E.

Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs and benefits.

This is a temporary, grant-funded, full-time, benefited position.

Work Schedules:  Team members will work 8-hour shifts with a base schedule of 32 hours.

In addition to a base schedule, staff will be asked to work 8-hour on-call shifts, scheduled according to the needs of the program.

Shifts include day, swing, and graveyard, and will be rotated quarterly.

ESSENTIAL FUNCTIONS


* Provides leadership as part of a two-person Response Team (RT).


* Deploys with team to respond to diverted incidents from the city.


* Provide de-escalation and stabilization interventions


* Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS.


* Ensure clients are assessed for income and public benefits.


* Provide transportation assistance when feasible and appropriate.


* Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams.


* Monitor and follow up with individuals ...