Cluster Lead - RtR

Job Description and Accountabilities


* Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).


* Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.


* Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.


* Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e.

fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc).

Back up all files as part of the disaster recovery plan.


* Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner.

Ensure that all reporting deadlines are consistently met.


* Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.


* Plan, manage and control cost-effective delivery of services.


* Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center’s audit KPI. 


* Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence. 


* Take ownership of escalation or handle critical concerns raised by the business. 


* Support the development of future process experts. 


* Regularly review KPIs or performance indicators 


* Identify training needs and opportunities to develop a highly skilled functional department. 


* Periodically review manpower needs and back-up plans for each team to ensure seamless delivery to business partners. 


* Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience and best practice thereby ensuring quality is maintained through staff transition. 


* Support team member as and when needed, showing monitoring abilities as well as management and motivation of the team members. 


* Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and are compliance and adhere to GOM. 


* Assist in project rollout, testing and guide the team on project implementation from service line perspective. 


* Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes / outcome of the SP...