Zone Retailer Aftersales Manager

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Manages the day-to-day activities of the District Parts/Service Managers (DPSMs) as directed by the Zone Director with a dotted line to the Regional Parts and Service Manager.

Has the direct responsibility to work closely with the DPSMs to strengthen DPSM performance.

Is revenue-generating that works on priorities set by regional management and zone management to improve retailer fixed operations performance consisting of parts and accessory sales, improvement of Service Owner Loyalty Program (OLP)/Net Promoter Score (NPS), and improvement of service retention and develops plans to address retailer service capacity; this strategy is also intended to improve bench strength of the current and future Subaru Fixed Operations departments and generate revenue and profit for both the retailer and Subaru of America (SOA).

RESPONSIBILITIES


* Communication & Prioritization:


* Identifies revenue-generating opportunities and develops plans with the retailers to leverage those opportunities.


* Prioritizes retailer parts and service-related issues for Zone Director and DPSM corrective action.


* Provides consistent communication to DPSM and retailers on SOA, regional and zone after-sales initiatives to ensure prioritization and synergy.


* Analyzes the Daily Parts Tempo Report and all appropriate management reports to work with the DPSMs on countermeasures for improvement where needed and to detect revenue opportunities and monitor purchase loyalty.


* Parts & Service Marketing:


* Identifies, develops, and implements appropriate zone-level marketing activities that are consistent with overall SOA and Region direction.


* Communicates national and regional incentive programs and sales challenges to retailers and provides tracking for consistent follow up by DPSMs.


* Ensures that the DPSMs and retailers effectively utilize the Subaru Ad Fund.


* Develops strategic direction wit...