Lip Lab Lead - Wharf DC

Job Description

Position: Lip Lab Lead

Status: Full-Time Reports To: Store Manager

Location: 20 District Square SW, Washington, DC 20024

About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience.

We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.

The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location.

Offered salary is dependent upon experience and location.

The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency.

You'll balance a variety of responsibilities, including:



* Guest Experience:



* Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.


* Managing the appointment booking process, ensuring smooth operations and guest satisfaction.


* Creating a positive and energetic atmosphere that encourages creativity and self-expression.

Team Leadership:


* Leading and motivating a team of Color Experts to deliver exceptional service.


* Providing effective onboarding and ongoing training to ensure team members are well-equipped.


* Coaching and developing team members to reach their full potential.


* Monitoring team performance and implementing strategies to improve results.

Operations:


* Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.


* Ensuring compliance with company policies, procedures, and safety standards.


* Managing store supplies and inventory to optimize stock levels and minimize waste.


* Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We're Looking For:



* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills


* Excellent communication and problem-solving abilities


* 2+ years' experience in retail, hospitality, or a related field.


* Passion for customer service and a positive attitude


* Ability to multitask and prioritize tasks effectively


* Strong organizational and time management skills


* Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word


* Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.

What We Offer:



* Competitive pay and tips


* Comprehensive benefits package


* Paid time off and holidays


* Employee discounts


* Opportunities for career growth and development


* A fun and supportive work environment

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply.

Join our team and help us make every day a little more colorful!