IT Client Services Sr

Crane Aerospace and Electronics has an exciting opportunity for a Client Services Sr at our Burbank, CA location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets.

You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination.

Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world.

You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment.

Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

 As a Client Services Sr.

you will have the chance to work with cutting-edge technologies and be part of a dynamic team that values innovation and continuous improvement.

You will play a critical role in supporting our internal clients, ensuring they have the tools and resources they need to succeed.

This position offers a unique blend of technical challenges and opportunities to develop your skills in a collaborative environment.

Additionally, you will have the opportunity to work on high-impact projects that directly contributes to the success of our business.

At Crane Aerospace & Electronics, we are committed to fostering a culture of growth and development.

you will have access to ongoing training and professional development opportunities, as well as the chance to work the some of the brightest minds in the industry.

If you are looking for a role where you can make a real difference and be part of a forward-thinking company, this is the perfect opportunity for you. 

Essential Functions:


* Providing technical support to primary office site, remote offices, and remote workers.


* Field incoming requests from customers via ITSM or IT Hotline in a courteous manner.


* Install, configure, and manage Windows 10 & 11 workstations/Laptops.


* Install, configure, or troubleshoot applications on workstations.


* Install, configure or trouble shoot printers.


* Assist customers on the use of VPN and associated security devices as well as troubleshoot issues related to WFH customers.


* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.


* Could perform fixes at the remote or desktop level, including installing and upgrading software, installing hardware, and configuring systems and application.


* Performing preventative maintenance, including ...