Customer Service Specialist II & Inside Sales

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
030194 Customer Service Specialist II & Inside Sales (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 40 countries and 250-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

Role Overview:

We are searching for a Customer Service Specialist to join our South East Asia regional Customer Service team as our representative in Vietnam, reporting to the Customer Manager in Singapore.

This is a great opportunity for someone who can be our point of contact for customers in Vietnam, most of which are large multi-national organisations, to answer enquiries and ensure customer satisfaction.

Key Responsibilities:


* To ensure the proper processing of customer orders and invoices via the Company’s order entry process and invoicing process.


* To work closely with the Production Departments in meeting customer requirements on planning of customer orders.


* To maintain close and good relationship with all customers.


* To review / assess weekly off take or trend by regular customers and to contact customers for orders to increase sales. 


* To consolidate the Key Performance Index reports, sales related reports and the Greif Business System tracker.


* To ensure the smooth and proper handling of customer enquiries, quotations, orders, requests and any other related customer service function.


* To ensure smooth processes required in handling export sales including quotations, liaising with customers, freight forwarders and shipping agents for shipment of goods and ensuring all related documentation are in order.

Requirements:


* Experience in a role that interacts with and delivers high service to customers.


* A fast learner who can quickly understand our products, systems, and processes.


* Able to collaborate with different internal and external teams.


* Able to work independently.


* Must be able to speak English and Vietnamese.

Please click apply to be taken to our recruitment system, where you can submit your application in English, please.

At Greif, your work has purpose, colleagues care about your well-being and you have the opportunity to grow and thrive.

Service and leadership are the core of everything we do.

Our global presence provides us a platform to do good in the world.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates.

While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com.

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