Product Delivery Manager, Identity and Access Management

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Authentication and Authorization, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Analyzes product performance data to identify trends, patterns, and insights that inform product strategy and development


* Creates and maintains detailed reports and dashboards using Excel and other data visualization tools; prepares and delivers presentations using PowerPoint to communicate findings and recommendations to various audiences


* Collaborates with product managers and other stakeholders to understand data needs and provide actionable insights; supports the development and tracking of key performance indicators (KPIs) to measure product success


* Defines and presents strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member


* Acts as the voice of the customer and drive product vision; identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages


* Facilitates and leads customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners; act as subject matter expert with respect to major business processes and supporting applications/capabilities


* Works with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap


* Identify potential risks and issues related to business processes and technology implementations; develop mitigation strategies to minimize impact on project timelines and outcomes.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational managem...