Lead Support Worker

Lead Support Worker

Ipswich, Suffolk

Permanent, part time (32.5 hours per week)

Pay £12.61 to £13.35 per hour plus great benefits including Health Cash Plan!

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As one of our Lead Support Worker's (known locally as Support Coordinators you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community.

You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.

Amazing we know!

Typical day as a Lead Support Worker (known by us as Support Coordinator)


* Starting the day with a cuppa and handover from colleagues you'll catch up on any changes since you were last on shift and the support planned for the day ahead. 


* You will be supporting customers with their identified support needs such as helping with cleaning, paying bills, community activity and appointments.

You could be supporting customers to learn skills such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation when they are able


* You might be arranging an inhouse cooking group, BBQ or an activity in the community such as a trip to Felixstowe for Fish and Chips. 


* You might be taking the lead with a new referral and preparing paperwork along with arranging visits and assessments.


* You'll support customers with severe and enduring mental health, who may also have a substance misuse issue, a mild learning disability or supporting them at times of crisis.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* A passion and experience of support customers to live their best life, working collaboratively, with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.


* The experience of working in a supported housing/ mental health/ substance misuse/ learning disability/ autism background


* The ability to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.


* To get from A to B, when working in services and for on call, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team 

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