Global Security - Command Center Analyst

Join our Global Security team as a Retail Command Center Specialist and play a vital role in safeguarding our firm's employees and assets

As a Retail Command Center Specialist within our Global Security team, you will be instrumental in safeguarding the firm's employees and assets by developing security policies, ensuring regulatory compliance, and managing global security operations.

You will be part of the Retail Global Security Operations Center, which serves as the primary hub for reporting and responding to Workplace Violence and Physical Security incidents across the Consumer Bank Branch network in the US.

This role involves monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting, ensuring compliance with standard operating procedures in a fast-paced environment, and maintaining the highest quality and professionalism in service.

Job Responsibilities:


* Triage and escalate workplace violence and physical security incidents to relevant security and threat management teams


* Conduct and advise on security incident response and triage of potential impacts to the firm's employees, assets, and areas of operation


* Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation


* Escalate sensitive or high-impact incidents to senior managers and executives


* Perform special projects and research as required by GSOC management or as conditions warrant


* Work in office shifts between 8:00 am EST to 9:00 pm EST shifts Monday-Saturdays


* Work overnights, weekends, holidays and during crises as needed

Required Qualifications, Capabilities, and Skills:


* 2+ years relevant professional experience in incident management, business resilience or security operations, or military experience


* Ability to work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products


* Demonstrated ability to communicate


* Demonstrate strong written and oral communication skills


* Show strong Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations


* Strong customer focus; use of discretion in confidential/sensitive matters


* Highly detail-oriented, effective time management skills, proactive nature


* Work in complex situations with a sense of urgency

Preferred Qualifications, Capabilities, and Skills:


* Minimum of an undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field


* Ability to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders


* Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective


* Contact center experience


* Strong understanding of security operations co...