Lead Functional Business Analyst

JOB DESCRIPTION

Chubb is seeking a Lead Functional Business Analyst to support Combined Insurance's efforts to deliver customer solutions and business automation.

The focus will be on improving the experiences of policyholders, agents, brokers, and employers.

You will be joining our fast-paced, high energy, growing company.

For over 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most.

Come build your career here, along with other positive, hard-working, talented professionals-just like you!

Job Summary

As a Lead Functional Business Analyst, you will play a critical role in building business and technology capabilities that allow Combined to compete in the market and deliver leading customer experiences.

Business Analysts will be aligned to the following strategic initiatives:


* Combined Connections: Deliver leading digital experiences and self-service capabilities related to claims, agent sales, broker sales, and benefits administration.


* Small Business Automation: Enable profitable growth and scale operations through expanded underwriting offerings, enhanced worksite sales digital experiences, and increased process automation.


* Billing & Premium Application: Deliver a premiere billing experience for both users and customers through enhancements and process automation that accelerate premium application and deliver scalable, digital-first capabilities that enable operational effectiveness.

The Lead Functional Business Analyst will partner with product owners, business owners and stakeholders across Combined to successfully deliver projects, from defining requirements and designing solutions to articulating acceptance criteria and executing testing.

Opportunities will be available for the role to take on Product Owner responsibilities and help lead multidisciplinary Agile delivery teams.

As a Business Analyst, the individual will translate complex business and technical needs into user stories and test cases while defining business objectives, plans, specifications, resources, and short-term goals.

Gaining a deep understanding of Combined's processes, systems, and product portfolio will be key to leading improvement opportunities and conceptualizing viable and cost-effective designs.

The role will work closely with a Product Owner, and act as a liaison between users and internal/external business partners to build new solutions and enhance existing features.

Responsibilities


* Articulate business needs in the form of well-defined and refined user stories, complete with acceptance criteria


* Leads and supports requirements refinement sessions in partnership with the Product Owner and development team


* Maintains complete and holistic understanding of business processes and systems that wrap around application functions


* Analyze and determine the need to change a business process or ap...