Program Delivery & OPS IT Specialist

At DHL Express, our purpose is “Connecting people, improving lives.” We are the most international company in the world, "the big yellow machine", as we love to call it.

Specifically in our region of Central and South America, we cover 15 countries, from Tikal National Park in Guatemala, to Ushuaia in Tierra del Fuego - Argentina.

We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year and exceeding the needs of our customers, while supporting their businesses and positively impacting our communities at the same time.

We are the #1 Great Place to Work in Latin America and we are very proud of that.

And we have good news! ...We are looking for a Superstar like you, focused on our clients and who wants to have the best day, every day...

Main Tasks


* In charge of IT Operations Domain including local applications and asset management and configuration.


* Support IT Program Delivery Domain: Finance, Customer Service and Human Resources departments.


* Local IT Subject Matter Expert for Customs Applications (Local/Regional/Global).


* Manage project Implementations to meet identified business needs.


* Manage domain applications/services in coordination with Area/Regional Office (including Change Management)


* Domain process improvement, new developments or solutions.


* KPIs tracking and improvement.


* Second Level Support Backup including on call availability part of the month.


* Manage applicable IT Processes.

Role Description:


* Translate project requirements into project objectives and tasks


* Prepare project schedules and perform project tracking and reporting


* Identify when actual performance deviates from agreed tolerances and escalates issues as necessary


* Ensure that project team members are kept informed of progress, and stay aligned to the project goals


* Ensure that all required project documentation is completed and up-to-date


* Ensure project documentation and approvals are aligned with Local/Regional/Global standards.


* Coordinates communications plan


* Conduct regular status meetings to review project activities


* Manage changing scope (i.e.

change management) and project acceptance criteria


* Create TATs, UATs and acceptance for project success


* ·        Apply Change Management process to requests/changes in applications/services.



* Drive initiatives for KPI improvement.


* Asset management control in Ops to ensure business continuity.


* Configuration Baseline documentation for all equipment.


* End user second level support according to Global response times and policies defined.

 

Qualifications

·        Bachelor degree in Systems Engineering or related field.

·        Proficient level of English (Spoken and written).

·        6+ years of experience in Project Administration and IT areas.

·        Experience in End User Support is desirable.

Functional Competencies:

·        Deliver effective communication

·        Build relationships

·        Facilitation skills

·        Project definition and scope management

·        Project planning to ensure smooth operational delivery.

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