Program Supervisor (Crisis Intervention)

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: The Program Supervisor has responsibility for the clinical oversight of his/her designated staff and/or designated shift, as well as providing direct cares services to the extent determined by the Program Coordinator.

This position has a part-time supervisory function with some administrative responsibilities.

Formal administrative duties and supervision remain the responsibility of the Clinical Coordinator.Position Type: Full Time - 2nd shift; 4:00 pm - 12:00 am Sunday - Thursday or Tuesday - SaturdayLocation: Reading, PAPay Rate: $27-28/hourJob Functions:


* Possess and apply knowledge of mental illnesses and disabilities, their symptoms, treatment, and social implications


* Provide crisis assessment and support for direct service staff, as necessary, during designated working hours


* Possess and apply knowledge of recovery principles and cultural competency principles


* Ensure all program services are compliant with recovery principles and are culturally competent


* Follow agency policies and procedures to carry out the care and treatment of clients and supervise other staff


* Implement clinical service delivery goals consistent with agency goals and policies/procedures


* Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and licensure/regulatory/contractual demands of the program's clinical services


* Provide routine, quality supervision and consultation to program staff


* Effectively use Word, Excel, Outlook, and MyEvolv


* Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed


* Complete all personally required training as per Professional Development Plan or as per contractual requirements with agency payers


* Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards


* Maintain quality documentation of service delivery


* Participate in quality improvement initiatives as implemented within his/her respective program or service line


* Report incidents through the incident management system in a timely and effective manner


* Establish and maintain effective working relationships with clients, their families, payers, community support service representatives, and agencies


* Minimize unnecessary program expenses


* Report to direct super...