Healthcare Liaison

Represents the skilled nursing community/ies and Brookdale to assigned hospital and healthcare focused accounts to drive sales and occupancy goals for assigned skilled nursing communities.

Generates referrals from hospitals and assigned accounts to increase market share to meet occupancy goals.

Keeps abreast of issues impacting hospital changes as well as competitors to keep community and regional team aware of any changes that would impact the market.

Partners with regional and community leadership to develop strategic plans and tactics to grow market share within assigned accounts.Understands community budgeted occupancy goals and quality mix and referral needs of the community.Responds to referrals in a timely manner necessary to beat the competition in the marketUtilizes Green, Yellow and Red admission guidelines to make timely admission decisions.Completes the pre-admission assessment tools for new admissions to prepare the internal team on anticipated medical needs and anything important to ensure a smooth transition.Partners daily with internal community admissions, clinical and operations team to ensure communication on pending referrals, admissions and other pertinent data related to admissions to the skilled community.Visits assigned hospitals daily/weekly/monthly as necessary to maintain and to grow referral/admission volume.Seeks to gather updated information on hospital programs, physician partners, changes in policies/protocols that could impact business relationships and communicates with community and regional leadership for ongoing strategic planning.Promotes skilled community metrics, outcomes and programs to hospital professionals including case managers, post-acute leaders, and physicians to position Brookdale against competition and to increase referral volume.Reports customer service issues or service recover needs to internal operations and clinical partners.Follows up on other Brookdale community residents in the hospital to triage to skilled as appropriate or communicate and hand off to appropriate community for a smooth return.Maintains all professional contacts and assessments in company preferred database/EHR system.Tracks/trends all individual productivity on the monthly HCL log.Communicates with community and regional sales leadership weekly schedule and scheduled appointments and outcomes.This job description represents an overview of the responsibilities for the above referenced position.

It is not intended to represent a comprehensive list of responsibilities.

An associate should perform all duties as assigned by his/her supervisor.Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own.

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