Technical Writer

Technical Writer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Description

Job Family Definition:

Analyzes customer information requirements and product specifications to define technical content strategy and plan.

Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).

Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.

As customer advocate, helps define/refine product requirements.

Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel.

Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.

Works on problems of diverse complexity and scope.

May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Exercises independent judgment to identify and select a solution.

Ability to handle most unique situations.

May seek advice in order to make decisions on complex business issues.

In a typical day as a Partner Support Specialist, you would...



* Accurately and efficiently designs and develops written and/or visual product-related information (e.g.

instruction/configuration/troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers) to support product releases, enhancements and customer requests for multiple networking products.


* Quickly and efficiently...